Thursday, July 8, 2010

Reference

Here's another reference from a happy client. I'm not quite as superhuman as they make me seem, lol! Thx J&H!


" May 2010. We need to move to Waterloo within a couple of months. We have a 2-year old son and a weeks-old daughter. We are moving from West Virginia, and we have one weekend to make a trip to the area to find a home. We have very specific ideas about what kind of house we want, and the neighborhood we want to live in. In a very hot market, the houses available all seem out of our price range. Most homes are selling at over asking price, and within days of listing. We meet Krista almost by accident, and she offers to work with us.
For a solid month Krista stays in close contact with us by phone and email, providing excellent advice on the Waterloo market, and even helping us think through the listing, marketing, and selling of our home in West Virginia. While we are still in another country, she also personally visits dozens of homes for us and gives us feedback. She knows how busy our lives are. We never have to ask for anything – she is on top of it.
We sell our house at way under our asking price. The Waterloo market is exploding, and it is looking pretty unlikely that we will find a house. We set aside two days to travel to the area. Krista sets up 8 viewings, having pared the list down herself by visiting homes ahead of time and ruling out houses that aren’t going to work. We can trust her completely, because she has really taken the time to understand who we are and what we want.
When we tour homes with her, she pays close attention to all of the important details, and has a lot of knowledge about electrical, plumbing, foundation, insulation and other issues, with an added sense of some key problem areas in the homes in our region and of a particular age. She also knows the cost and difficulty of specific repairs, giving us a real sense of the value of a home. When there is a question she can’t answer, she finds the answer for us right away by making a few calls.
Still, we aren’t finding anything.
After viewing 8 homes, we are exhausted. The toddler and the baby have had a long day, and so have we. We are a bit discouraged. We decide to take a break for coffee. Instead of taking a break, though, Krista secretly heads back to her office and starts working the phone and the internet. She finds a house that hasn’t been officially listed yet. It is in our desired neighborhood – the best part of that neighborhood – and in our price range. Somehow, she gets us into the house for a viewing. We love it.
Because Krista is so motivated, connected, and persistent, we get the house without going over the asking price – a small miracle. Her “pitching” of our offer is creative, honest, and persuasive. Krista handles all of the negotiations skillfully, professionally, and with grace.
Krista even actively helps with our arrangements for insurance, lawyers, and banking. She follows through on the small details of our contract to make sure the sellers complete their end of the deal. She makes everything easier than it should be, and always emails or calls us (and others) back within an hour. When a key document needs to be faxed or delivered, she always gets it where it needs to be, on time. Within a month, we are moving into our new home.
We can’t imagine working with anyone better than Krista; nor can we imagine having found a home if we hadn’t worked with her. We will recommend her to everyone we know. Krista is a wonderful person and a terrific real estate agent.

J&H, Waterloo

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